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Warranty Reference Brand Products Warranty Period Warranty Start Contact 3COM all product Lifetime (w/exceptions) Reseller purchase 0800 446 398 Brand Products Warranty Period Warranty Start Contact Acer All one Years End user purchase date 64 9 969 5600 Brand Products Warranty Period Warranty Start Contact AOC Monitor Warranty 3 Years ON SITE End user purchase date 0800 484-7825 APC All Two Years End user purchase date 0800 333 373 Brand Products Warranty Period Warranty Start Contact ASUS LAPTOPS Two Years Worldwide on-site warranty End user purchase date 0800 278 778 Brand Products Warranty Period Warranty Start Contact BROTHER All Fax, printer, multi-functional machine, copier sold after 1/7/04 One Year Onsite End user purchase date Auckland 09 5797150 or (09)307 6117 Wellington (04)499 9596 Christchurch (03)366 0937 Before 1/7/04 One Year RTB End user purchase date As above Brand Products Warranty Period Warranty Start Contact Canon Printers, Scanners, Lasers One Year End user purchase date (09) 4890300 Brand Products Warranty Period Warranty Start Contact CASIO All Products One Year End user purchase date INGRAM Brand Products Warranty Period Warranty Start Contact DLINK Network Adaptors, 10Mb Managed and Unmanaged hubs Lifetime End user purchase date 3 years. Step one - call 0800-900-900 to obtain a D-Link RA. Step two - submit RA request to TP with D-Link RA number. 100Mb Fast ethernet and switching hubs Three Years End user purchase date All other products One Year End user purchase date Brand Products Warranty Period Warranty Start Contact DYNALINK All modem and ADSL devices 1 Year End user purchase date Dynalink - 0800 653 962  Brand Products Warranty Period Warranty Start Contact EPSON Printers, Scanners, Lasers One Year End user purchase date (09) 3033303 Epson Accredited Service Agent(normal warranty) Epson DOA within 10 days 0900 53776 Brand Products Warranty Period Warranty Start Contact FUJI HANIMEX Digital Cameras One Year End user purchase date Hanimex NZ Ltd (09)414 0400 Brand Products Warranty Period Warranty Start Contact FUJITSU NOTEBOOK 3 years:First year: international warranty - parts & labour End user purchase date FUJITSU NZ  Second & third year: NZ warranty - parts only 3 drop points - Auckland, Mt Wellington (main service station) and Christchurch. Rest of NZ: courier pick up and drop back service. 0800 288 283 or www.pc-nz.fujitsu.com Brand Products Warranty Period Warranty Start Contact HP Vectra's Three Years Parts and Labour Onsite. End user purchase date HP (Normal Warranty) (09)356 6640 0800 441147 (04)499 2026 (03)365 9805    EPC's Three Years Parts and Labour return to HP. End user purchase date HP (Normal Warranty) as above   Brio's Three Years Parts onsite, One Year Labour. End user purchase date HP (Normal Warranty) as above   Notebooks One Year Parts and Labour return to HP End user purchase date HP (Normal Warranty) DOA within 14 days as above and HP DOA within 14 days 0800 471 432    Jornada's One Year Parts and Labour return to HP End user purchase date HP (Normal Warranty) DOA within 14 days as above and HP DOA within 14 days 0800 471 432    E200 Server One Year Parts and Labour Onsite End user purchase date HP (Normal Warranty) DOA within 14 days as above   All other servers Three Year Parts and Labour Onsite End user purchase date HP (Normal Warranty) DOA within 14 days as above   CD Writers One Year Parts and Labour return to HP End user purchase date HP (Normal Warranty) DOA within 14 days as above and HP DOA within 14 days 0800 471 432    Tape Drives Three Year's Parts and Labour return to HP End user purchase date HP (Normal Warranty) DOA within 14 days as above and HP DOA within 14 days 0800 471 432    Trade ready drives Two Year's Parts and Labour return to HP End user purchase date HP (Normal Warranty) DOA within 14 days as above and HP DOA within 14 days 0800 471 432    Tape Libraries Two Years Parts and Labour Onsite End user purchase date HP (Normal Warranty) as above   Jukebox's One Year Parts and Labour Onsite End user purchase date HP (Normal Warranty) as above   LaserJet 1200/3200/3150 Series Two Year's return to HP End user purchase date HP (Normal Warranty) DOA within 14 days as above and HP DOA within 14 days 0800 471 432    LaserJet 2200 - 8150 Series Two Year's Onsite End user purchase date HP (Normal Warranty) as above   Colour LaserJet 4550 - 8550 Series Two Year's Onsite End user purchase date HP (Normal Warranty) as above   Colour LaserJet 8550MFP One Year Onsitre End user purchase date HP (Normal Warranty) as above   Business InkJet 2200 Series One Year return to HP End user purchase date HP (Normal Warranty) DOA within 14 days as above and HP DOA within 14 days 0800 471 432    Business InkJet 2500 Series One Year Onsite End user purchase date HP (Normal Warranty) as above   DesignJet Printers - all models One Year Onsite End user purchase date HP (Normal Warranty) as above   JetDirect Print Servers One Year return to HP End user purchase date HP (Normal Warranty) All models DOA within 14 days as above and HP DOA within 14 days 0800 471 432    Procurve Switches Lifetime Parts End user purchase date HP (Normal Warranty) as above   Digital Senders One Year return to HP End user purchase date HP (Normal Warranty) All models (Unit exchange) as above and DOA within 14 days HP DOA within 14 days 0800 471 432    DeskJets One Year Parts and Labour return to HP End user purchase date HP (Normal Warranty) DOA within 14 days as above and HP DOA within 14 days 0800 471 432    DeskJet Consumables DOA or Faulty End user purchase date HP DOA within 14 days 0800 471 432    Office Jets One Year Parts and Labour return to HP End user purchase date HP (Normal Warranty) DOA within 14 days as above and HP DOA within 14 days 0800 471 432  Consumables All unexpired product Reseller purchase INGRAM  Scanners One Year Parts and Labour return to HP End user purchase date HP (Normal Warranty) DOA within 14 days as above and HP DOA within 14 days 0800 471 432  Brand Products Warranty Period Warranty Start Contact IBM Software 30 Days End user purchase date IBM Warranty Service Logging Centre 0800 733 222 Commercial Desktop - Netvista Three Year Parts - One Year Labour Onsite. Onsite warranty available to endusers within 50km of main city. End user purchase date 0800 733 222 Retail Desktop - Aptiva One Year RTB End user purchase date 0800 733 222 Commercial ThinkPad - A Series One Year Customer Carry in Repair End user purchase date 0800 733 222 Commercial ThinkPad - T Series Three Year Customer Carry in Repair End user purchase date 0800 733 222 Commercial ThinkPad - X Series Three Year Customer Carry in Repair End user purchase date 0800 733 222 Retail ThinkPad - I Series One Year Customer Carry in Repair End user purchase date 0800 733 222 X Series Server Three Year Onsite. Onsite warranty available to endusers within 50km of main city. End user purchase date 0800 733 222 Options (If installed into a non-IBM machine) One Year Customer Carry in Exchange End user purchase date INGRAM Options (If installed into an IBM machine) Warranty upgrades to follow the warranty of IBM machine it is installed into. End user purchase date INGRAM Brand Products Warranty Period Warranty Start Contact IMATION Media all except below. Lifetime End user purchase date INGRAM Media - 3M3590 10 Years End user purchase date INGRAM Hardware - SuperDisk Drives & CD-Burners 1 Year End user purchase date Imation Tech Support Line 0800 445 922  Brand Products Warranty Period Warranty Start Contact KINGSTON Memory Modules, Networking Adapters, Print Servers, Routers, IdentiGuard, Flash card readers, adaptors and microprocessor upgrade products  Lifetime End user purchase date INGRAM Hubs excluding power supply, switches excluding power supply  Three Years, Five Years and Lifetime Warranties End user purchase date INGRAM Network hub and switch power supplies, Print servers and routers without cooling fans, Fiber converters, Flash Memory cards (e.g CompactFlash, ATA Flash and Linear Flash); solid state PC card (PCMCIA) adapters, PC Card Readers  Five Years End user purchase date INGRAM StrataDrive  Three Years End user purchase date INGRAM Solid State Floppy Disk Cards (SSFDC)  Two Years End user purchase date INGRAM Brand Products Warranty Period Warranty Start Contact KODAK Digital Cameras One Year End user purchase date Kodak Technical Support 0800 440 786    Digital Camera Accessories One Year End user purchase date Kodak Technical Support 0800 440 786    CD Writers One Year End user purchase date Kodak Technical Support 0800 440 786    CD Media, Inkjet Media No Warranty.   Kodak NZ Kodak Limitation of Liability: This product will be replaced if defective in manufacture or packaging. 0800 500 135  Except for such replacement this product is sold without warranty or liability even though defect, damage or loss is caused by negligence or other fault.   PPM Printers One Year End user purchase date Kodak Technical Support 0800 440 786  Brand Products Warranty Period Warranty Start Contact KYOCERA FS-1000, FS-1200 Three Years or 100,000 pages RTB, (which ever occurs first) End user purchase date 0800 459623  FS-1800, FS-3800, FS-6900 Three Years or 300,000 pages RTB, (which ever occurs first) End user purchase date 0800 459623  FS-5900C Two Years onsite End user purchase date 0800 459623  FS-7000+, FS-9000 Three year or 1,400,000 pages onsite warranty (which ever occurs first). Warranty void if maintenance is not carried out at recommended interval (350,000 pages). End user purchase date 0800 459623  Brand Products Warranty Period Warranty Start Contact LEXMARK Laser Printers Two Years Onsite (Options for extended warranty, One, Two and Three Year options)  End user purchase date 0800 441 324  Brand Products Warranty Period Warranty Start Contact LOGITECH Mouse: Two Years End user purchase date Tech Support 2 Button Mouse, First Mouse 3 Button, First Wheel Mouse, Mini Wheel Mouse, Trackman Marble Mouse  02 8850 1192   Mouse: Three Years End user purchase date Tech Support Optical Mouse, Cordless Wheel Mouse, Cordless Mouse, Cordless Wheel Mouse - Special Edition, Cordless MouseMan Wheel, Marble Mouse, Marble Mouse (Silver finish), TrackMan Live  02 8850 1192   Mouse: Five Years End user purchase date Tech Support Wheel Mouse Optical, MouseMan Wheel Optical, iFeel Mouse, iFeel MouseMan, Cordless MouseMan Optical, Trackman Wheel, Cordless TrackMan Wheel, Cordless TrackMan FX  02 8850 1192   Keyboards: Two Years End user purchase date Tech Support Deluxe Access 104, Internet Keyboard  02 8850 1192   Keyboards: Five Years End user purchase date Tech Support iTouch Keyboard (with USB hub), Cordless iTouch Keyboard, Cordless Freedom Navigator, Cordless Freedom Pro 02 8850 1192   Gaming: One Year End user purchase date Tech Support WingMan GamePad, WingMan GamePad Extreme, WingMan Attack, WingMan Extreme Digital 3D  02 8850 1192   Gaming: Two Years End user purchase date Tech Support WingMan Precision, WingMan RumblePad, WingMan Force 3D, WingMan Strike Force 3D, WingMan Formula GP, WingMan Formula Force GP  02 8850 1192   Hub  One Year End user purchase date Tech Support 02 8850 1192   Internet Cameras Two Years End user purchase date Tech Support 02 8850 1192   Speakers  Two Years End user purchase date Tech Support 02 8850 1192 Brand Products Warranty Period Warranty Start Contact MICROSOFT Software 90 Days End user purchase date (09) 3575576 INGRAM Basic Mouse, Wheel Mouse, Cordless Wheel Mouse Two Years End user purchase date INGRAM Intellimouse, Wheel Mouse Optical, Trackball Optical Three Years End user purchase date INGRAM Intellimouse Optical, Intellimouse Explorer, Trackball Explorer Five Years End user purchase date INGRAM Brand Products Warranty Period Warranty Start Contact MicroTek All scanners, cameras One Year End User Purchase (09) 5731196 Brand Products Warranty Period Warranty Start Contact MUSTEK Scanners / Cameras One Year RTB, Repair or Replacement End user purchase date Comworth Service Department Brand Products Warranty Period Warranty Start Contact NEC Versa Lxi Notebooks, Powermate Workstations, Monitors Three Years RTB Parts & Labour Enduser purchase NEC Service 0800 200 632   Versa Vxi Notebooks, Versa Aptitude Notebooks One Year RTB Parts & Labour Enduser purchase NEC Service 0800 200 632 Brand Products Warranty Period Warranty Start Contact NETGEAR All Varies Enduser purchase 00800 1233 4566 Brand Products Warranty Period Warranty Start Contact NETWORK ASSOCIATES Antivirus Software 30 Days Enduser purchase 0800 508 333 Brand Products Warranty Period Warranty Start Contact NOKIA All 1 Year Enduser purchase Nokia 0800 665 427 either: A. Set-up - Call Altair Systems - 0900 34357 - costs $1.95 + gst per minute B. Faulty - Call Datacom 0800 800 105 Brand Products Warranty Period Warranty Start Contact OKI Dot Matrix Printers One Year RTB Enduser purchase Comworth Service Department (09)477 0595   Dot Matrix Printers Consumables Seven Days Enduser purchase Comworth Service Department (09)477 0595   LED Printers One Year RTB, Three Years RTB on certain models and Five Years RTB on printheads. Enduser purchase Comworth Service Department (09)477 0595   LED Printers Consumables Seven Days Enduser purchase Comworth Service Department (09)477 0595 Brand Products Warranty Period Warranty Start Contact OLIVETTI Consumables Seven Days Enduser purchase Comworth Service Department (09)477 0595 Brand Products Warranty Period Warranty Start Contact PALM All One Year Enduser purchase 0800 370 480 Brand Products Warranty Period Warranty Start Contact PHILIPS Monitors and Peripherals Three Years onsite Enduser purchase Philips 0800 657 447 Brand Products Warranty Period Warranty Start Contact QUICKEN All Software One Year Enduser purchase Quicken Brand Products Warranty Period Warranty Start Contact SONY FD Trinitron Monitors Three Years Onsite Enduser purchase Sony Service Centre (09)308 0200   Flat Panel Display Three Years Onsite Enduser purchase Sony Service Centre (One Year Backlight) (09)308 0200   DDS Drives Three Years Enduser purchase Connexion Point (09)478 9809   AIT Drives Three Years Enduser purchase Connexion Point (09)478 9809   MO Drives One Year Enduser purchase Connexion Point (09)478 9809   Digital Video One Year Enduser purchase Sony Service Centre (09)308 0200   Digital Still One Year Enduser purchase Sony Service Centre (09)308 0200 Projectors Two Years Enduser purchase INGRAM Projector Lamps Maximum of 3 months or 1000 hours Enduser purchase INGRAM Brand Products Warranty Period Warranty Start Contact SYMANTEC Software 60 Days Enduser purchase INGRAM Brand Products Warranty Period Warranty Start Contact TARGUS Carry Cases Lifetime Enduser purchase INGRAM Accessories: One Year Enduser purchase INGRAM Brand Products Warranty Period Warranty Start Contact TEKTRONIX Colour Laser Printers One Year Enduser purchase Tektronix Helpline: 0800 449 177   Printer Accessories (Does not include consumables) One Year Enduser purchase - must be purchased at same time as printer Tektronix Helpline: 0800 449 177 Brand Products Warranty Period Warranty Start Contact TOSHIBA Satellite and Satellite Pro Laptops One Year - Free pick up and delivery(International) Enduser purchase 0800 445 439 Tecra and Portege Laptops Three Years - Free pick up and delivery(International) Enduser purchase 0800 445 439 Accessories One Year - Free pick up and delivery(International) Enduser purchase 0800 445 439 Brand Products Warranty Period Warranty Start Contact TURBOLINUX All Software Two Years Enduser purchase INGRAM Brand Products Warranty Period Warranty Start Contact UNIDEN Phone Products One Year Enduser purchase 0800 UNIDEN Brand Products Warranty Period Warranty Start Contact VERBATIM Media Lifetime Enduser purchase INGRAM Brand Products Warranty Period Warranty Start Contact VERITAS Backup Software 30 Days Enduser purchase 0061 29929 9720 Brand Products Warranty Period Warranty Start Contact XIRCOM All products One Year Enduser purchase INGRAM

	All Prices Exclude GST, For all your computer/ parts needs, please visit our showrooms at New Lynn Branch - 7 Rata Street Ph: 09-8265568, Email: sales@etccomputers.co.nz Mt. Eden Branch - 611 Mt. Eden Rd Ph: 09-6385031, Email: mteden@etccomputers.co.nz © 2004 ETC Computers. Terms & Conditions   |   Privacy Policy  |   Web Master Menufacture warranty reference